SHOP Q&A
SHIPPING
Domestic Shipping
All domestic clothing orders ship via USPS Priority Mail. Stickers and small items ship via USPS 1st Class Mail. Purchased items will be shipped within 2 business days of the order. Once shipped, please allow up to 1 week of transit time for your package to arrive. If you still have not received your purchase after 2 weeks, please email us with your order number and we will notify you of your order status.
International Shipping
All international clothing orders ship via USPS International Priority Mail. Stickers and small items ship via USPS International 1st Class Mail. Purchased items will be shipped within 2 business days of the order. Some international orders will incur an import duty/tax upon delivery. This is a separate expense from the shipping fee. It is a tax that individual countries charge when importing goods from outside its country, and the expense is the responsibility of the customer to pay.
RETURN POLICY
Cancel / Change Order
If you need to cancel or change anything in your order before we send it out, simply email, call, or text us to let us know how we can make it right. We check all emails, voicemails, and text messages before processing orders each day. Email: sales@hegreaterthani.com, call/text: (808) 421-7399.
Exchanges
Due to constantly changing inventory, we do not offer exchanges. If you would like to exchange an item for size or color, the best way to do that is to return your item for a refund, and repurchase the item you desire directly from our website. This ensures that you get the item you want in the quickest possible way.
Refunds
To return an item for a refund, the item needs to meet all of the following criteria:
- Item must be returned within 30 days of purchase (purchases made in November and December have until January 31)
- Item must be in brand new condition with original tags intact. Item must have no stains or odors (smoke, pets, etc).
- Item must not have been marked as “All Sales Final” at the time of purchase.
If the item you wish to return meets all of the above criteria, you may proceed to return the item to us.
Please note: if the return is being made because of a defective item or because we sent you the wrong item, we will refund you the original shipping fee and we will also pay for the return shipping. If however, you are returning the item for any other reason (such as sizing or just not wanting the item anymore), we will issue you a refund minus the original shipping fee, and you will be responsible for the cost of return shipping.
Click here to be taken to our returns page.
SIZING & PRODUCT AVAILABILITY
Sizing
Garment measurements are found near the bottom of each individual page in order to help you decide which size to get.
"Fitted" is a style that is sized between a slim-fit tee and a classic "Hanes Beefy-T" style shirt. If you like your t-shirts loose, we generally recommend to go up one size from your normal size.
Product Availability
Although availability may be indicated on our site, we can't guarantee product availability and products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order (we'll try not to though).
PAYMENTS & PRIVACY POLICY
Payments
All transactions are securely processed by Shopify Payments and/or Amazon Payments. All major credit cards are accepted.
Privacy Policy
Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt-out at any time.
TRADEMARK & INTELLECTUAL PROPERTY
"HE>i" is a Registered Trademark. Reproduction or use of our name and/or logo for any reason is strictly prohibited.
If there are any questions you have that haven't been covered here, please email us at sales@hegreaterthani.com.